Catalyst Aviation Ticket System

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• Change Management

  SOC2 OPERATIONS¶

  Change requests, approvals, implementation, and post-implementation review for both infrastructure and application changes.

• Help Desk

  Report problems, request support, and request new software or hardware

• HR Compliance

  SOC2 OPERATIONS¶

  Onboarding, offboarding, training, background checks, policy acknowledgements.

• Security Operations

  SOC2 OPERATIONS¶

  • Security events are logged and triaged

  • Incidents are logged are escalated per the IR policy.

  • Governance activities including periodic review of event trends are tracked in SOC2 Governance

• SOC2 Governance

  SOC2 OPERATIONS¶

  Overarching audit tasks, risk assessments, policy reviews, and auditor requests.

• SOC2 Implementation

  Implementation¶

  This is the project to track progress on setting up all SOC2 Controls for the SOC2 Audit.

• Software Development

  SOC2 OPERATIONS¶

  SDLC tracking, code review, security testing, vulnerability management.